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Costa Bahía Hospitality Collection values you, our guest, and recognizes how important privacy is to you when browsing the internet and the web. Taking this into consideration, Costa Bahía Hospitality Collection is committed to making you familiar with how we collect, use and disclose the data that is collected on our digital platforms and in our reservation channel.


This Privacy Statement describes the privacy practices used by Costa Bahía Hospitality Collection for the data we collect.

  • Through websites operated by us from which you access this Privacy Statement:

  • Through our social media pages that we control from which you access this Privacy Statement (collectively, our "Social Media Pages")

  • Through HTML-formatted email messages we send to you that link to this Privacy Statement and through your communications with us

Collectively, we refer to the Websites, Applications, and our Social Media Pages as the "Online Services." By using the Services, you agree to the terms and conditions of this Privacy Statement. Please note that this Privacy Policy does not apply to information collected outside of the Online Services.




"Personal data" is data that identifies you as an individual. At touchpoints throughout your digital journey as a visitor to our site and Online Services, we collect Personal Data in accordance with the law, such as:

  • Name

  • Gender

  • mailing address

  • Phone number

  • Email address

  • Credit and debit card number or other payment details

  • Financial Information in Limited Circumstances

  • language preference

  • Date and place of birth

  • Nationality, passport, visa or other identification data issued by the government

  • Important dates, such as birthdays, anniversaries and special occasions

  • Social media account ID, profile photo, and other publicly available data, or data made available by linking your social media and loyalty accounts.

In more limited circumstances, we may also collect:

  • Guest preferences and personalized data ("Personal Preferences"), such as your interests, activities, hobbies, food and beverage choices, services and amenities that you report to us or that we learn about during your visit

If you submit Personal Data about other people to us or our Service Providers (for example, if you make a reservation for someone else), you represent that you have the authority to do so and allow us to use the data in accordance with this Privacy Statement.


We collect Personal Data in a variety of ways:

  • Online Services. We collect Personal Data when you make a reservation, purchase goods and services from our Website(s), communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter or participate in a survey, contest or promotional offer.

  • Other Sources. We collect Personal Data from other sources, such as public databases, joint marketing partners and other third parties.

  • Strategic Business Partners. We collect Personal Data from companies with whom we partner to provide you with goods, services or offers based upon your experiences at our properties or that we believe will be of interest to you (“Strategic Business Partners”). Examples of Strategic Business Partners include on-property outlets, travel and tour partners, time share partners, rental car providers and travel booking platforms. Strategic Business Partners are independent from the Condado Ocean Club.



“Other Data” is data that generally does not reveal your specific identity or does not directly relate to an individual. To the extent Other Data reveals your specific identity or relates to an individual, we will treat Other Data as Personal Data. Other data includes:

  • Browser and device data

  • Data collected through cookies, pixel tags and other technologies

  • Demographic data and other data provided by you

  • Aggregated data

Personal information once "anonymized" is not subject to this Privacy Policy and we may treat it as non-personal information and use it without obligation to you, except as prohibited by applicable law.


We collect Other Data in several ways:

  • Your browser or device. We collect certain data through your browser or automatically through your device, such as your media access control (MAC) address, type of computer (Windows or Macintosh), screen resolution, operating system name and version, manufacturer and device model, language, Internet browser type and version, and the name and version of the Online Services (such as Google Analytics, MailChimp, Facebook, etc.) you are using. We use this data to ensure that the Online Services function properly.


  • We collect certain data from cookies, which are pieces of data stored directly on the computer or mobile device you are using. Cookies allow us to collect data such as browser type, time spent on the Online Services, pages viewed, referring URL, language preferences, and other aggregated traffic data. We use data for security purposes, to make navigation easier, to display data more effectively, to collect statistical data, to personalize your experience while using the Online Services, and to recognize your computer to help you use the Online Services. We also collect statistical data about the use of the Online Services to continually improve the design and functionality, understand how they are used, and help us answer questions.

  • Cookies also allow us to select which advertisements or offers are most likely to appeal to you and display them while you use the Online Services or to send marketing emails. We also use cookies to track responses to online advertisements and marketing emails.

  • You can see more details about our cookies, how they work and what we use them for in the COOKIES section of this Privacy Statement.


  • We may aggregate data that we collect and this aggregated data will not personally identify you or any other user.



‍We use Personal Data and Other Data to provide you Services, develop new offerings, and protect Costa Bahía Hospitality Collection and our guests, as detailed below. In some cases, we will ask you to provide us with Personal Data or Other Data directly. If you do not provide the data we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.


We use personal data and other data for our legitimate business interests, including the following:

  • To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to assist you with meetings and events, and to provide other information about the area and property you are scheduled to visit.

  • To complete your reservation and stay, for example, to process your payment, make sure your room is available, and provide you with related customer service

  • To support our electronic receipt program. When you provide an email address when making a reservation, we use that email address to send you a copy of your invoice. If you make a reservation for someone else using their email address, that person's invoice will also be emailed to you. You can choose not to receive your invoice by email and instead receive a printed copy by contacting us at

  • Communicate with you about goods and services in accordance with your personal preferences. We use Personal Data and Other Data to:

  • Send you marketing communications and promotional offers, as well as periodic customer satisfaction surveys, market research or quality control.

  • Raffles, activities, events and promotions. We use Personal Data and Other Data to enable you to participate in sweepstakes, contests and other promotions and to administer these activities. Some of these activities have additional rules and may contain additional information about how we use and disclose your Personal Data. We suggest that you read these rules carefully.

  • business purposes. We use Personal Data and Other Data for data analysis, auditing, security and fraud monitoring and prevention, developing new goods and services, improving, improving or modifying our Services, identifying usage trends, determining the effectiveness of our campaigns promotions and operation and expansion of our Business activities.




‍We may share your information, including Personal Data and Other Data, with third parties for any purpose consistent with this Privacy Policy or as permitted by applicable law, including the following:

Service providers and companies of the Costa Bahía Hospitality Collection. We may disclose your information to third-party service providers, including Costa Bahía Hospitality Collection agents, contractors and other companies, to use your Personal Data and Other Data on our behalf for the purposes set forth in this Privacy Policy. Examples of such third parties include those who provide us with services such as website hosting, professional services, including information technology and related infrastructure services, customer service, marketing, email delivery, auditing, and other similar services.

Business partners and other third parties, for marketing purposes. We may disclose your Personal Data and Other Data to third parties so that they may provide marketing services or conduct marketing or social interaction activities on our behalf, such as campaigns, contests, sweepstakes, market research, customer surveys, and data analysis to help us enhance and customize. our marketing activities, products and services.

Share at your request. We may disclose your Personal Data and Other Data to third parties to perform services you request or functions you initiate, such as when you post information and materials on our message boards and forums. When you post information in a public forum, it becomes public information and you are solely responsible for that information. In addition, we may disclose your information to identify you to anyone to whom you send communications through the Online Services.

Other Legal Reasons. We may use or disclose Personal Data and Other Data as we deem necessary or appropriate: (1) under applicable law, including laws outside your country of residence; (2) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (3) to comply with subpoenas and other legal process; (4) to allow us to pursue available remedies or limit the damages we may suffer; (5) to protect our operations or those of any of our affiliates; (6) to protect the rights, privacy, safety, or property of Condado Ocean Club, our affiliates, you, and others; and (7) to enforce our terms and conditions.


Without limiting the foregoing, in our sole discretion, we may share aggregated data that does not identify you or anonymized information about you with third parties or affiliates for any purpose, except as prohibited by applicable law.




‍As is common practice with almost all professional websites, this site uses cookies, which are small files that are downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may degrade or "break" certain elements of the sites functionality.


For more general information about cookies and how to disable them, visit



‍We use cookies for a variety of reasons which are detailed below. Unfortunately, in most cases, there are no industry standard options to disable cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies turned on if you are not sure whether or not you need them if they are used to provide a service you use.



You can prevent the setting of cookies by adjusting your browser settings (see your browser Help to learn how to do this). Please note that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in also disabling certain functions and features of this site. Therefore, it is recommended that you do not disable cookies.

  • Cookies related to email newsletters.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to display certain notifications that may be valid only for subscribed or non-subscribed users.

  • Cookies related to order processing.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it correctly.

  • Cookies related to forms

When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

  • Cookies related to email newsletters

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you may encounter through this site.


This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web to help us understand how you use the site and ways we can improve your experience. These cookies may track things like how long you spend on the site and the pages you visit so that we can continue to produce engaging content. For more information about Google Analytics cookies, see the official Google Analytics page.


Third party analytics are used to track and measure the use of this site so that we can continue to produce engaging content. These cookies may track things like how long you spend on the site or the pages you visit, which help us understand how we can improve the site for you.


From time to time, we test new features and make subtle changes to the way the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience while on the site, while also ensuring that we understand which optimizations our users appreciate the most.


As we sell products, it is important for us to understand statistics about how many of our site visitors actually make a purchase, and as such this is the type of data that these cookies will track. This is important to you as it means we can make accurate business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.


We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. In order for these to work, social media sites, such as Facebook, Instagram and Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective policies. Of privacy. policies


We have no control over third party services or devices and are not responsible for the privacy policies and practices of third parties. Any information collected or stored by third parties is subject to their own privacy policies and practices. You should consult the privacy policies of third parties.

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